Hi, I am Blair Schachterle, a passionate Physiotherapist and entrepreneur. I founded Nose Creek Sport Physiotherapy in late 2001, nine years after I finished my BScPT (Physiotherapy) at the University of Alberta in 1992.
I am passionate about Physiotherapy because we keep people moving. If you are not moving, you are not healthy. I do this job because I love helping people get their mobility back and restore a higher quality of life.
I personally swim twice a week and do one cycle and gym workout per week. We are all busy, but you have to treat your body like your car and our bodies need maintenance to work at their optimal function. As we age we start to wear out our joints; that is when we need to look at modifying our exercises to preserve our joint surfaces. If your function is not at the level that you want to be at, you need to have a Physiotherapy assessment to find out why? Our team can rehabilitate your injury or condition, and look at a modified exercise program that is going to help you now and in the long run.
Clients arrive on our doorstep with limitations in their function from injury or a medical condition, and it is our job to restore their function and reduce their pain. That is why the slogan of our company is “Move Faster, Feel Better.” Being an entrepreneur, I wanted to put together centres of excellence in client care and I was fortunate to work with a few different companies over my first 9+ years. I like to think that I took the best of all those clinics to come up with a better model of care. We are continuing to change and evolve our policies, procedures and protocols to strive to provide even better client satisfaction. We will continue to grow our company as the demand for our service grows.
The clinic first opened in the Beddington Co-op Shopping Mall with four staff members. The response was overwhelming, and was later expanded to 3,200 square feet, with six Physiotherapists and two Massage Therapists. Within five years, we opened another convenient location at the Thorncliffe Professional Building, and have expanded there as well into another 2,000 square foot space with four Physiotherapists and two Massage Therapists.
We have an extensive customer service teaching model for new employees. They quickly realize that our focus is on excellent customer service. I live by this famous quote from Walt Disney “do what you do so well that people can’t help telling others about you”.
We have been able to do so well because our patients keep coming back to meet with our friendly staff and Therapists. We have the “A-Da- Boy!” rewards and recognition at each monthly staff meeting where we recognize individual staff members who have gone above and beyond the call of duty. We are currently using a poker chip measurement at the front desk. We ask a question, our current question being “were you greeted personally upon arrival?” The patient drops a poker chip in the box to tell us yes or no. We tally these at the end of the week to make sure we are successfully reaching these goals. We change the question once we have a great result.
At Nose Creek, we realize there is always room for improvement. We welcome feedback from the concerns and suggestions form available at our front desk, and we survey our patients quarterly and annually. We choose the most important question from these surveys and make sure they are added to all of our invoices and patient appointment schedules.
2017 marks our 16th year in Calgary and we couldn’t be happier. The only way to keep growing and looking towards the future is to accept changes as they come. I am not sure what the future holds for Nose Creek, but I know we will be helping people live their life to the fullest and getting them moving faster.
Among many other events during the year, we were at CBC’s Annual ‘Amble with Angus’ event for the Calgary Inter-Faith Food Bank, December 2016.
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